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Terms & Conditions

Your guide to a safe, peaceful, and memorable stay at Prem Sadan.

Advance Policy
  • Minimum one night charge per room is required to confirm the booking for booking of one day.
  • For multiple room bookings and multiple days , the 50% charge for each room rent must be paid to confirm the reservation.
Check-In & Check-Out
  • Check-In: 1:00 PM
  • Check-Out: 11:00 AM
  • Early check-in / Late checkout is subject to availability and may attract additional charges.
Payment & ID Policy
  • Full payment is required at the time of check-in.
  • A valid government-issued photo ID is required for all guests.
  • For foreign nationals, a valid passport and visa are mandatory.
Reservations, Cancellations & No-Shows
  • Online Bookings: The booking amount is strictly non-refundable.
  • Walk-in/Direct Bookings: Cancellation made up to 7 days before check-in (11:59 PM) → Advance amount refundable. Cancellation within 7 days of check-in → First night charges will be deducted; remaining advance (if any) will be refunded.
  • No-Show: First night charges are non-refundable. Multi-day bookings will be treated as automatically cancelled after the check-in date.
  • All cancellation timelines are calculated on calendar dates, not check-in time.
  • In case of cancellation (by guest or property, wherever applicable), refunds will be processed after deducting non-refundable payment gateway / transaction charges.
  • Refunds will be credited to the original payment method. In case this is not feasible, the guest may be requested to provide bank account details for processing the refund.
  • Refund processing time is typically 7–10 working days from the date of confirmation.
Utilities & Energy Conservation
  • Air conditioning (AC) functions only when government electricity is available and is not supported by the power backup. An uninterrupted supply is not guaranteed.
  • Heaters are not provided.
  • Please conserve energy by switching off lights, fans, and AC when not in use.
  • In case of maintenance of power backup systems, guests are requested to cooperate
Water & Personal Belongings
  • Bottled water is available for purchase.
  • Guests are solely responsible for their personal belongings. The management is not liable for any loss or damage.
  • Guests will be held liable for any damage caused to the property.
Children & Supervision
  • Guests under the age of 18 must be accompanied by a responsible adult.
  • Parents or guardians are accountable for their children's behavior and supervision at all times.
Parking & Transport
  • Free on-site parking is available for guests. Vehicles are parked at the owner’s risk.
Property Rules & Guest Conduct
  • Smoking, consumption of alcohol, and non-vegetarian food are strictly prohibited on the premises. Violation of this rule may result in immediate eviction without any refund.
  • Pets, loud music and unregistered gatherings are not allowed.
Room Service & Housekeeping
  • Housekeeping services are available from 10:00 AM to 5:00 PM.
  • Bed linen is changed every two days or upon request.
  • Guests are requested to bring their own towels and personal toiletries.
  • Extra bed is available at additional charges, payable at property and subject to availability.
  • Unregistered visitors are not permitted in guest rooms after 9:00 PM.
  • Room service is available until 10:00 PM only (Drinking hot water, tea, or similar service requests are available on request until 10:00 PM. Requests after 10:00 PM will not be accommodated.)
Valuables & Security
  • For your safety, public areas of the premises are monitored by 24/7 electronic surveillance.
Weapons Policy
  • Weapons are strictly prohibited — including firearms and knives, even if licensed.
Environmental Responsibility
  • Help us conserve our natural resources by turning off all appliances when not in use.
  • Please report any leaks or maintenance issues to the front desk immediately.
Right of Admission Reserved
  • Management reserves the absolute right to refuse entry or request the departure of any guest who violates property rules, engages in disruptive behavior, or poses a threat to the safety and comfort of others.
  • The management reserves the right to refuse admission or cancel any reservation, including online bookings, if a guest has a prior history of misconduct or violation of property rules.
  • In such cases, applicable refunds, if any, will be processed in accordance with the property’s cancellation and refund policy.

Thank You for Your Cooperation

We sincerely appreciate your understanding and compliance. Wishing you a safe, peaceful, and memorable stay at Prem Sadan!